Privacy Policy

Last Updated: March 2026

Water Concierge Services ("we," "us," or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you engage our services or interact with us.

SMS and Text Message Communications

No mobile opt-in data or consent information will be shared with any third parties for marketing or promotional purposes under any circumstances.

By providing your mobile phone number to Water Concierge Services and affirmatively opting in, you consent to receive recurring automated text messages from (561) 652-6434. These messages are service-related and include:

On The Way (OTW) notifications when a technician is en route to your property
Appointment confirmations and service reminders
Important account and service notifications

Message frequency: Varies based on your scheduled service appointments.

Message and data rates may apply depending on your mobile carrier plan.

To opt out: Reply STOP to any text message from (561) 652-6434 at any time. You will receive a confirmation and no further messages will be sent. To resume, reply START. For help, reply HELP or contact us at info@waterconciergeservices.com.

Consent to receive SMS messages is not a condition of purchasing or receiving any service from Water Concierge Services.

Your mobile phone number and SMS opt-in data are never sold, rented, or shared with any third parties for marketing or advertising purposes.

Information We Collect

We collect personal information that you provide to us directly, including:

Contact Information: Name, email address, mobile phone number, and service/billing address
Service Information: Property details, water treatment equipment information, service history, and technician visit notes
Payment Information: Billing details necessary to process payments (we do not store full credit card numbers)
Communications: Records of communications between you and Water Concierge Services, including emails and text messages

How We Use Your Information

We use the information we collect to:

Schedule, dispatch, and deliver water treatment and filtration services at your property
Send service-related SMS notifications to your mobile phone (if you have opted in)
Process payments and maintain billing records
Communicate with you about your service account and appointments
Improve the quality and efficiency of our services
Comply with applicable laws and regulations

Information Sharing and Disclosure

Water Concierge Services does not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

Service Delivery: With our technicians and staff to perform scheduled services at your property
Service Providers: With trusted software and technology providers that help us operate our business, who are contractually obligated to keep your information confidential and use it only to provide services on our behalf
Legal Requirements: When required by law, court order, subpoena, or other governmental authority
Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our business assets, with prior notice to affected customers

We do not share SMS opt-in data, opt-out data, or mobile consent information with any third parties under any circumstances.

Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Your data is stored on secure servers with access restricted to authorized personnel. While we take all reasonable precautions, no method of electronic transmission or storage is 100% secure and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Customer service records are typically retained for a minimum of three years following the last service date. SMS opt-out records are retained indefinitely to ensure we honor your preference.

Your Rights and Choices

You have the right to:

Request access to the personal information we hold about you
Request correction of any inaccurate information
Opt out of SMS communications at any time by replying STOP to (561) 652-6434
Request deletion of your personal information, subject to our legal retention obligations
Receive a copy of your personal information in a portable format

To exercise any of these rights, please contact us using the information below.

Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a child under 18, please contact us immediately and we will promptly delete such information.

Cookies and Online Tracking

Our customer-facing web pages do not use third-party advertising tracking cookies. We may use basic session functionality to operate our scheduling and service request forms. We do not engage in cross-site tracking or sell browsing data.

Third-Party Links

Our website may contain links to third-party websites for your convenience. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. When we make material changes, we will post the updated policy on this page with a revised "Last Updated" date. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

Water Concierge Services
Wellington, Florida
Phone/Text: (561) 652-6434
Email: info@waterconciergeservices.com
SMS Policy: View SMS Consent & Opt-Out Page